Your visit with us should be one of relaxation and comfort. Studio Seven would like your experience to be one free of worry and stress. We know that many of our clients have questions they’d like to ask before coming into the salon so we’ve provided answers to the most frequently asked questions below.
FREQUENTLY ASKED QUESTIONS
OUR POLICIES
No-Show/Cancellation Policy
We require all cancellations to be made at least 24 hours in advance. This allows our team to fill the open reservations that have been missed or cancelled. We do require a credit/debit card on file to reserve any service. Cancellations MUST be made 24 hours prior to the reserved service time. Late cancellations will result in a 50% fee of the services that were cancelled. No-Show reservations will result in a 100% fee of the services that were missed.
Minor Policy
We ask that a parent accompany any minor having services done in the salon to ensure that both the minor and the parents are satisfied with the outcome and price of the service.
Refund Policy
Services: We will adjust any service you receive within two weeks of original visit with the original stylist.
Products: We will exchange any hair or skin product within 2 weeks of purchase date for studio credit only.
Gift Cards: No refunds will be given for gift card purchases.
Check In Policy:
- New clients should arrive ten minutes prior to their scheduled appointment
- As a courtesy to the client following, please try to be prompt for your appointment. If you are 15 minutes late we will be happy to reschedule you or offer a shorter service
- If you are receiving a special occasion service, remember to wear a button-up blouse to make changing easier
- To assure availability for your preferred appointment time, we recommend that you schedule your next visit prior to leaving the salon
- We strive to create relaxing and enjoyable experience for all clients. We request that children be brought in for their appointments only
- Please let us know how we can better serve you!
