Your appointments are very important to the stylists at Studio Seven. These appointments are time that we have reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations
Our cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping stylist schedules filled, thus better serving everyone. Studio Seven policies are presented and provided in the best quality and tradition of excellence that you have come to expect from our salon. We hope that you respect our policy.
Effective January 1, 2016
In order to effectively enforce our cancellation guidelines, we require a credit card on file. That card will be swiped and encrypted through our secure point of sale system. Since the services booked are reserved for you personally, a “cancellation fee” will apply to all cancellations or no show appointments.
- Cancellations with less than 24 hours notice will result in a $25 cancellation charge
- “No-Show” appointments on the day of the appointment booked will be charged 50% of the reserved service amount
More than one (1) no show will be handled as the same as cancellations. We reserve the right to charge a No Show fee up to 50% of the cost of the scheduled services. We also reserve the right to ask the client to provide a credit card to book future appointments.
We ask that a parent accompany any minor having services done in the salon to ensure that both the minor and the parents are satisfied with the outcome and price of the service.
Services: We will adjust any service you receive within two weeks of original visit with the original stylist.
Products: We will exchange any hair or skin product within 2 weeks of purchase date for studio credit only.
Gift Cards: No refunds will be given for gift card purchases.