FAQ’s / Policies

|FAQ’s / Policies
FAQ’s / Policies2019-09-09T12:10:52-04:00

Your visit with us should be one of relaxation and comfort.  Studio Seven would like your experience to be one free of worry and stress.  We know that many of our clients have questions they’d like to ask before coming into the salon so we’ve provided answers to the most frequently asked questions below.

FREQUENTLY ASKED QUESTIONS

What are the salon’s hours?2017-02-16T11:18:47-05:00
 SundayClosed
 Monday12:00 pm-8:00 pm
 Tuesday8:30 am-8:00 pm
 Wednesday8:30 am-8:00 pm
 Thursday8:30 am-8:00 pm
 Friday8:30 am-4:00 pm
 Saturday8:30 am-4:00 pm
What types of payments do you accept?2018-04-10T14:11:33-04:00

Studio Seven gladly accepts Visa, MasterCard, Discover, American Express, personal checks, cash and Studio Seven gift cards.  Gratuity cannot be added on to a credit card or debit card.  We can, however, accept checks with gratuity added.

Why do your prices vary from stylist to stylist?2017-02-16T11:17:12-05:00

We now have a level system in our salon. Prices are set accordingly to the demand on the stylist’s time.  While prices vary accordingly, every stylist is constantly improving through ongoing education.  That’s just what we do.   Whatever level you seek, you’ll enjoy it!

How far in advance should I make my appointment?2017-02-16T11:18:31-05:00

Due to demand of request for our service providers, it is best to schedule your appointment as early as possible, especially around major holidays.  If you can schedule your next appointment (or two) during each visit you make to the salon, you will be more likely to receive the date and time that is most convenient for you.

Are you hiring?2017-02-16T11:18:22-05:00

We are always looking for new talent!  If you have passion and love creating art behind the chair, then Studio Seven may be the place for you.  Simply click here, and bring in the application so we can meet you.

OUR POLICIES

Cancellation and No-Show Policy

Due to an unfortunate increase in last minute cancellations and no-show appointments, we are putting a new cancellation policy in effect September 9th, 2019. We thank you for your understanding in this matter.

NO SHOW AND CANCELLATION APPOINTMENTS:

There will be a $50.00 charge per hour of missed/cancelled appointment.

We require all cancellations to be made at least 48 hours before your scheduled appointment. This allows our team to fill the open appointments that have been missed or cancelled.

Minor Policy

We ask that a parent accompany any minor having services done in the salon to ensure that both the minor and the parents are satisfied with the outcome and price of the service.

Refund Policy

Services:  We will adjust any service you receive within two weeks of original visit with the original stylist.

Products:  We will exchange any hair or skin product within 2 weeks of purchase date for studio credit only.

Gift Cards:  No refunds will be given for gift card purchases.

Check In Policy: 

  • New clients should arrive ten minutes prior to their scheduled appointment
  • As a courtesy to the client following, please try to be prompt for your appointment. If you are 15 minutes late we will be happy to reschedule you or offer a shorter service
  • If you are receiving a special occasion service, remember to wear a button-up blouse to make changing easier
  • To assure availability for your preferred appointment time, we recommend that you schedule your next visit prior to leaving the salon
  • We strive to create relaxing and enjoyable experience for all clients.  We request that children be brought in for their appointments only
  • Please let us know how we can better serve you!