FAQ’s / Policies

|FAQ’s / Policies
FAQ’s / Policies 2017-02-16T11:14:01+00:00

Your visit with us should be one of relaxation and comfort.  Studio Seven would like your experience to be one free of worry and stress.  We know that many of our clients have questions they’d like to ask before coming into the salon so we’ve provided answers to the most frequently asked questions below.

FREQUENTLY ASKED QUESTIONS

What are the salon’s hours? 2017-02-16T11:18:47+00:00
 SundayClosed
 Monday12:00 pm-8:00 pm
 Tuesday8:30 am-8:00 pm
 Wednesday8:30 am-8:00 pm
 Thursday8:30 am-8:00 pm
 Friday8:30 am-4:00 pm
 Saturday8:30 am-4:00 pm
What types of payments do you accept? 2017-02-16T11:18:41+00:00

Studio Seven gladly accepts Visa, MasterCard, Discover, personal checks, cash and Studio Seven gift cards.  Gratuity cannot be added on to a credit card or debit card.  We can, however, accept checks with gratuity added.

Why do your prices vary from stylist to stylist? 2017-02-16T11:17:12+00:00

We now have a level system in our salon. Prices are set accordingly to the demand on the stylist’s time.  While prices vary accordingly, every stylist is constantly improving through ongoing education.  That’s just what we do.   Whatever level you seek, you’ll enjoy it!

How far in advance should I make my appointment? 2017-02-16T11:18:31+00:00

Due to demand of request for our service providers, it is best to schedule your appointment as early as possible, especially around major holidays.  If you can schedule your next appointment (or two) during each visit you make to the salon, you will be more likely to receive the date and time that is most convenient for you.

Are you hiring? 2017-02-16T11:18:22+00:00

We are always looking for new talent!  If you have passion and love creating art behind the chair, then Studio Seven may be the place for you.  Simply click here, and bring in the application so we can meet you.

OUR POLICIES

Cancellation Policy

Your appointments are very important to the stylists at Studio Seven. These appointments are time that we have reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations

Our cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping stylist schedules filled, thus better serving everyone. Studio Seven policies are presented and provided in the best quality and tradition of excellence that you have come to expect from our salon. We hope that you respect our policy.

Effective January 1, 2016

In order to effectively enforce our cancellation guidelines, we require a credit card on file. That card will be swiped and encrypted through our secure point of sale system. Since the services booked are reserved for you personally, a “cancellation fee” will apply to all cancellations or no show appointments.

  1. Cancellations with less than 24 hours notice will result in a $25 cancellation charge
  2. “No-Show” appointments on the day of the appointment booked will be charged 50% of the reserved service amount

No Shows

More than one (1) no show will be handled as the same as cancellations. We reserve the right to charge a No Show fee up to 50% of the cost of the scheduled services. We also reserve the right to ask the client to provide a credit card to book future appointments.

Minor Policy

We ask that a parent accompany any minor having services done in the salon to ensure that both the minor and the parents are satisfied with the outcome and price of the service.

Refund Policy

Services:  We will adjust any service you receive within two weeks of original visit with the original stylist.

Products:  We will exchange any hair or skin product within 2 weeks of purchase date for studio credit only.

Gift Cards:  No refunds will be given for gift card purchases.

Check In Policy: 

  • New clients should arrive ten minutes prior to their scheduled appointment
  • As a courtesy to the client following, please try to be prompt for your appointment. If you are 15 minutes late we will be happy to reschedule you or offer a shorter service
  • If you are receiving a special occasion service, remember to wear a button-up blouse to make changing easier
  • To assure availability for your preferred appointment time, we recommend that you schedule your next visit prior to leaving the salon
  • We strive to create relaxing and enjoyable experience for all clients.  We request that children be brought in for their appointments only
  • Please let us know how we can better serve you!